Property technology firm Lendlord has launched a compliance tool designed to help landlords prove they have delivered the government’s mandatory information sheet to tenants – a requirement that carries fines of up to £7,000 per tenancy if breached.
The service addresses a key challenge created by the Renters Rights Act: landlords must not only provide the government-issued information sheet published on 20 March, but must also evidence that tenants have received and read it.
Proof of service requirement creates compliance risk
Standard methods such as email or proof of posting do not confirm that a document has been opened or read, leaving landlords exposed if tenants later claim they were never informed of their rights. The burden of proof sits entirely with the landlord.
This follows Landlord Knowledge’s investigation revealing only five councils are fully prepared for RRA enforcement, raising questions about how penalties will be applied in practice.
Aviram Shahar, co-founder and CEO of Lendlord, said the real issue is demonstrating compliance rather than simply sending documents. “While sending out an information sheet is straightforward, the real issue is proving receipt,” he said.
“The burden of proof sits entirely with the landlord, and a standard email or proof of posting does not confirm that the document has been opened or read. What we are seeing is that this is less about sending a document and more about evidencing service in a way that stands up if challenged.”
Integrated tracking and acknowledgement
Lendlord’s service includes in-app acknowledgement requiring tenants to confirm they have read the document before progressing, integrated e-signatures, and a tenancy agreement generator. Landlords can send the information sheet, track whether it has been received and reviewed, and obtain signed acknowledgement within a single dashboard.
The tool is particularly relevant for portfolio landlords, where penalties apply per tenancy. A landlord with 10 properties could face theoretical exposure of £70,000 for non-compliance.
Shahar said the per-tenancy risk makes compliance systems essential. “That is where the risk sits, particularly for portfolio landlords where penalties apply per tenancy,” he said.
Quarter of landlords unaware of requirements
Recent research from Pegasus Insight found that a quarter of landlords remain unaware of the implications of the Renters Rights Act with implementation just four weeks away. The firm said the “significant minority” who have yet to engage with incoming laws are typically smaller or long-established landlords who may not follow regulatory changes closely.
The government’s information sheet sets out rights and responsibilities under private renting rules, including rules on rent increases, possession grounds, and tenant rights to request pets.
What this means for landlords
- Immediate action required: Download the government information sheet and distribute to all existing tenants before 1 May
- Document everything: Email alone may not be sufficient proof – consider using tracked delivery or acknowledgement systems
- Portfolio landlords: The per-tenancy penalty structure means compliance systems become cost-effective insurance
- Watch for: Further guidance on what constitutes adequate proof of delivery is expected before implementation
- Bottom line: The burden of proof is on you – invest time now to avoid costly disputes later
Editor’s view
The government has created a compliance trap: require landlords to prove something inherently difficult to prove, then threaten £7,000 fines. Tools like this are sensible risk management, but they should not be necessary. Clearer guidance on what constitutes acceptable proof would serve everyone better.
Author: Editorial Team – UK landlord & buy-to-let news, policy, and finance
Published: 3 April 2026
Sources: Lendlord, Pegasus Insight
Related reading: Exclusive: Only five councils ready as RRA enforcement deadline looms
📘 Renters’ Rights Act: Complete Landlord Guide
Everything you need to know about the new rules – 1 May 2026
